Privacy Policy

Last Updated: 15 October 2025

1. Who We Are

HomeHelp24 is operated by Trillium Solutions Ltd, a company registered in England and Wales (Company No. 11246733). Our registered office is at Suite 7, Second Floor, Apple Market Hub, 9 Crown Passage, Kingston Upon Thames, KT1 1JD, United Kingdom.

For the purposes of data protection law, we are the "data controller" of your personal information.

2. What Information We Collect

For All Users:

• Account Information: Name, email address, password (encrypted)
• Contact Information: Phone number, address (postcode for matching)
• Technical Information: IP address, browser type, device information

For Contractors (Tradespeople):

• Business Information: Business name, trade specializations, service areas
• Payment Information: Billing address, payment card details (stored securely by Stripe, not on our servers)
• Subscription Information: Billing history, invoice records, payment dates

For Customers:

• Job Postings: Job descriptions, required trades, location, urgency, budget information
• Communications: Messages exchanged through the platform

3. How We Use Your Information

Contractors:

• Provide Our Service: Show you relevant local jobs, manage your subscription
• Process Payments: Collect monthly subscription fees, generate invoices and receipts
• Communications: Send service updates, invoices, payment confirmations
• Platform Management: Manage account status (active, inactive, trial period)

Customers:

• Match You With Contractors: Show your job to relevant local tradespeople
• Facilitate Contact: Share your contact details with contractors who express interest
• Platform Management: Manage job postings, track matches

For Everyone:

• Security: Detect and prevent fraud, maintain platform security
• Legal Compliance: Meet legal obligations (tax records, financial reporting)
• Improve Our Service: Understand how the platform is used and make improvements

4. Legal Basis for Processing

We process your personal data based on:

• Contractual Necessity: We need your information to provide our marketplace service and fulfill our contract with you
• Legitimate Interests: Payment collection, fraud prevention, and improving our service
• Legal Obligation: Keeping financial records as required by UK tax law

5. Who We Share Your Information With

Stripe (Payment Processor):

For contractors, we use Stripe to process subscription payments. When you provide payment information, it is sent directly to Stripe and stored on their secure servers. We never see or store your full payment card details.

Stripe is a certified PCI-DSS compliant payment processor. View Stripe's privacy policy at: stripe.com/gb/privacy

Between Customers and Contractors:

When a contractor expresses interest in a customer's job, we facilitate contact by sharing:

• Customer → Contractor: Name, phone number, job details
• Contractor → Customer: Business name, phone number, trade specialization

This direct contact is a core feature of our service. By using HomeHelp24, you consent to this contact exchange.

We Do NOT:

• Sell your personal data to third parties
• Share your data with advertisers or marketing companies
• Use your data for purposes unrelated to operating our marketplace

6. How Long We Keep Your Information

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

8. How to Exercise Your Rights

To exercise any of your rights or if you have questions about your data, please write to us at:

We will respond to your request within one month.

9. Security

We take the security of your data seriously and implement appropriate technical and organizational measures:

• All data transmitted between your browser and our servers is encrypted using SSL/TLS
• Passwords are encrypted using industry-standard hashing algorithms
• Payment card information is never stored on our servers (handled by Stripe)
• Access to personal data is restricted to authorized personnel only
• Regular security updates and monitoring

10. International Data Transfers

Your data is primarily stored on servers located in the UK. If we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office.

11. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this privacy policy from time to time. When we make significant changes, we will notify you by email or through a prominent notice on our platform. The "Last Updated" date at the top of this policy indicates when it was last revised.

13. Right to Complain

If you're not satisfied with how we handle your personal data, you have the right to lodge a complaint with the UK's supervisory authority:

14. Contact Us

If you have any questions about this privacy policy or how we handle your data, please write to us at the address provided in Section 8.

This privacy policy is compliant with UK GDPR and the Data Protection Act 2018.